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Category: Forthcoming

User Experience Methods in Research and Practice

Citation

Robinson, J., Lanius, C., and Weber, R. (Forthcoming). User Experience Methods in Research and Practice, Manuscript proposal accepted to JTWC special edition 2020.

Abstract

User experience (UX) researchers in technical communication and beyond still need a clear picture of the methods used to measure and evaluate UX. This article charts current UX methods through a systematic literature review of recent publications (2016-2018) and a survey of 52 UX practitioners in academia and industry. Our results indicate that contemporary UX research favors mixed methods and that usability testing is especially popular in both published research and our survey results. Other methods, such as surveys and ethnography, get widely used in published research but prompt varied reactions from survey respondents. This article presents these findings as a snapshot of contemporary research methods for user experience.

Supplementary Materials

State of the Field: Teaching with Digital Tools in Writing and Communication

Citation

Robinson, J., Dusenberry, L., Hutter, L, Lawrence, L., Frazee, A. and Burnett, R. (forthcoming Fall 2019). State of the Field: Teaching with Digital Tools in Writing and Communication, Computers and Composition.

Abstract

Recent rapid technological change has influenced the ways writing and communication teachers and students use digital tools in their classrooms. We surveyed 328 writing and communication teachers about their use of digital resources in the classroom, in planning, and in course management. Our study finds that over one-third of teachers either teach themselves or use their existing knowledge to support digital pedagogy; learning management systems are used overwhelmingly to distribute materials; teachers perform a range of teaching tasks with both digital and non-digital tools; and teachers often depend on familiar, commonly available resources to perform teacher and learner actions. We recommend that the field should offer more targeted training for writing and communication teachers about the use of digital resources, support development of a repository of crowdsourced best practices, advocate for teachers to become stakeholders in the development and selection of digital resources to encourage more deliberate and targeted use of digital tools, and systematically collect information about digital resource use in the field.

Supplementary Materials