Robinson, J. (Forthcoming) Useful Usability in an Introductory Technical Communication Course: An Extended Case Study. 1st Annual Louisiana Tech Usability Studies Symposium (LaTUSS 2019) Yearbook Edited Collection.
User experience (UX) courses are increasingly housed in Technical and Professional Communication (TPC) programs due to the field’s dual rhetorical premise of shaping and evaluating products for the audience (Redish & Barnum, 2011). Our basic TPC service courses support a wide variety of majors making it a logical choice to include UX coursework. Unfortunately, few publications provide useful and actionable information for teaching these concepts. In this chapter, I provide a 1) pedagogical framework for teaching complex user-centered design concepts and 2) practice-level overview of how usability can be included in an introductory technical communication service course.