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User Experience Methods in Research and Practice


Robinson, J., Lanius, C., and Weber, R. (Forthcoming). User Experience Methods in Research and Practice, Manuscript proposal accepted to JTWC special edition 2020.


User experience (UX) researchers in technical communication and beyond still need a clear picture of the methods used to measure and evaluate UX. This article charts current UX methods through a systematic literature review of recent publications (2016-2018) and a survey of 52 UX practitioners in academia and industry. Our results indicate that contemporary UX research favors mixed methods and that usability testing is especially popular in both published research and our survey results. Other methods, such as surveys and ethnography, get widely used in published research but prompt varied reactions from survey respondents. This article presents these findings as a snapshot of contemporary research methods for user experience.

Supplementary Materials